Privacy Policy

1. Introduction

Mahtab.in ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mahtab.in or use our medical tourism coordination services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access the site or use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, nationality, passport details, and emergency contact information.
• Medical Information: Medical history, diagnosis, treatment preferences, doctor/hospital requests, and relevant health records (shared voluntarily by you).
• Travel & Accommodation Details: Flight itineraries, hotel preferences, arrival/departure dates, and visa status.
• Payment Information: If applicable, payment details processed securely via third-party gateways (we do not store full credit card numbers).
• Technical Data: IP address, browser type, device information, and usage data collected via cookies and analytics tools.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our medical coordination services.
• To communicate with you, including sending service updates, appointment confirmations, and support responses.
• To process your service fee payment (if applicable).
• To coordinate with hospitals, doctors, hotels, and transportation providers on your behalf.
• To improve our website, services, and customer experience.
• To comply with legal obligations and protect our rights.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following situations:

• With Service Providers: Hospitals, doctors, hotels, visa agencies, and transport services strictly necessary to fulfill your medical journey.
• For Legal Reasons: If required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share information for other purposes with your explicit consent.

All third parties are contractually obligated to maintain the confidentiality of your data.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, destruction, use, modification, or disclosure.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access – You can request copies of your personal data.
• The right to rectification – You can request correction of inaccurate or incomplete data.
• The right to erasure – You can request deletion of your personal data under certain conditions.
• The right to restrict processing – You can request we restrict processing of your data.
• The right to object to processing – You can object to our processing of your data.
• The right to data portability – You can request transfer of your data to another organization.

To exercise any of these rights, please contact us using the information provided in Section 8.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes.